Privacy Policy

Last Updated: January 2025

At Prickly Pair Studios ("we," "us," or "our"), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our AI and technology services.

1. Information We Collect

1.1 Information You Provide to Us

  • Contact information (name, email address, phone number, company name)
  • Consultation booking details through Calendly
  • Information provided in contact forms and inquiries
  • Professional information for training and services
  • Payment information (processed securely through third-party providers)

1.2 Information Automatically Collected

  • Device and browser information
  • IP address and location data
  • Website usage analytics and cookies
  • Interaction with our AI tools and services

2. How We Use Your Information

We use the collected information for the following purposes:

  • Providing AI Multi-Agent Systems (MAS) and technology services
  • Processing consultation bookings and training enrollments
  • Communicating about our services, updates, and offerings
  • Improving our website, services, and AI solutions
  • Analyzing usage patterns to enhance user experience
  • Complying with legal obligations and protecting our rights
  • Sending marketing communications (with your consent)

3. Data Sharing and Disclosure

We may share your information with:

  • Service Providers: Third-party companies that help us operate our business (e.g., Calendly, payment processors, cloud hosting)
  • AI Integration Partners: When necessary for delivering AI services with your explicit consent
  • Legal Requirements: When required by law or to protect our rights and safety
  • Business Transfers: In connection with any merger, sale of company assets, or acquisition

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and authentication measures
  • Secure development practices for our AI systems
  • Employee training on data protection

5. Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: Request a copy of your personal information
  • Correction: Request corrections to inaccurate information
  • Deletion: Request deletion of your personal information
  • Portability: Request your data in a portable format
  • Opt-out: Unsubscribe from marketing communications
  • Cookie Preferences: Manage your cookie settings through your browser

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

  • Remember your preferences and settings
  • Analyze website traffic and usage patterns
  • Improve website functionality and user experience
  • Provide personalized content and recommendations

You can control cookies through your browser settings, though disabling cookies may affect website functionality.

7. International Data Transfers

As we are based in Cape Town, South Africa, your information may be transferred to and processed in South Africa or other countries where we or our service providers operate. We ensure appropriate safeguards are in place for international data transfers in compliance with applicable data protection laws.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. When your information is no longer needed, we will securely delete or anonymize it.

9. Third-Party Services

Our website may contain links to third-party websites and services, including:

  • Calendly for consultation bookings
  • Payment processing services
  • Social media platforms (LinkedIn, Discord)
  • GitHub for code repositories

These third-party services have their own privacy policies, and we encourage you to review them.

10. Children's Privacy

Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we learn that we have collected information from a child under 16, we will delete that information promptly.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Prickly Pair Studios

Cape Town, South Africa

Email: pricklypairstudiosza@gmail.com

LinkedIn: Zubeid Hendricks

Discord: Join our Community

13. Compliance with Data Protection Laws

We are committed to complying with applicable data protection laws, including:

  • South African Protection of Personal Information Act (POPIA)
  • General Data Protection Regulation (GDPR) for EU residents
  • California Consumer Privacy Act (CCPA) for California residents
  • Other applicable regional data protection regulations

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.